Executive – Customer Service In Hyderabad

Job Description:

ACT Fibernet is Hiring for Customer Care Executive(inbound calling) for Hyderabad Location.

Preferably looking for male candidates

Age limit: Not to exceed 30years

Preferably should be in 10KMs radius

Should be in English, Hindi & Telugu.

Note:- Fresher’s can also apply

Work Location:

Atria Convergence Technologies Pvt. Ltd
Banjara Hills
Road No:11
Opp: Care Outpatient Centre

Purpose of the Role

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.
He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description

1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer’s complaint

Krishna Chaitanya

Salary: Not Disclosed by Recruiter
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time


Customer Service Call Quality Customer Complaints Customer Support inbound calls voice process call center domestic bpo call center executive tele caller telecalling

Desired Candidate Profile:

Work Experience
Minimum of 1- 3 Years of work experience
Experience in customer Service or call center background preferred
Strong communication skills
Good interpersonal skills

Company Profile:

Atria Convergence Technologies Pvt Ltd
ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We’re currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.

We are backed by IVFA (India Value Fund Advisors), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, IVFA has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA’s investments in India include several successful companies like Billdesk, Dr Lal’s Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind.

We’ve always believed in giving our customers the very best, and our vision is for every Indian home to have access to world class internet services.

Recruiter Name:Krishna Chaitanya
Email Address:krishna.chaitanya@actcorp.in

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