Job Role: Accounts Receivables /OTC/Collections
Complex Cash applications (based on role requirement)
Basic B2B collections (based on role requirement)
Basic level query resolution through e mails
Creation of complex Enquiries
Extraction of reports from applications
Receipt and Allocation of Checks / ACHs/EFTs/Wires for a/cs
Ensuring proper follow up and right mechanism is applied to keep nominal items in suspense accounts
Ensure rigorous follow up on the accounts
Reporting the day end postings & ensuring that daily inflow of Checks / ACHs/EFTs /Wires are clear
Coordinate and resolve issues with excellent customer service with internal customers.
Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact.
Work as a team to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal stakeholders inquiries quickly, effectively and professionally.
Escalate problems to senior staff members and or management as appropriate
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: Accounts, Finance, Tax, Company Secretary, Audit
Role Category: Accounts
Role: Accounts Executive/Accountant
Employment Type: Permanent Job, Full Time
Cash ApplicationsAccounts ReceivableAccountingCollectionsOTCQuery ResolutionCustomer Service
Desired Candidate Profile:
Eligibility:Freshers & experienced.
Job Location: Hyderabad
Shifts: 24×7 shifts
Qualification:B.com-MBA / B.com+M.com
Education:UG -B.Com – Commerce
PG – MBA/PGDM – Any Specialization, M.Com – Commerce
Doctorate – Doctorate Not Required
GENPACT India Private Limited
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes Ã¢â‚¬” an approach we call Lean DigitalSM. We deliver value to our clients in two ways Ã¢â‚¬” through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clientsÃ¢â‚¬â„¢ operations. Our approach is continually refined in one of the worldÃ¢â‚¬â„¢s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
Contact Company:GENPACT India Private Limited