Dell is Hiring 2015 Freshers for Technicalsupport, Walkin 12,13&14 Aug

Dell International Services India Private Limited

0 – 1 yrs
Hyderabad / Secundera

Walkin Interview

12th August – 14th August   11 AM
Job Description


Job Title : Client Technical Support

Role Overview: Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
 Role Responsibilities:
Provides support in the inbound or outbound call center
Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.
Solves Customer Issues on any product- mostly in warranty XPS Systems
Routes customers when appropriate to proper support queues
Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
Responsible for regular adjustments that contribute business metric goals
Excels at tolerance for processes and people
Solves problems for customer’s with challenging expectations (often escalated or irate)
Solves problems consistently and completely with minimum supervision.
Responsible for working to share strengths with peers
Excels at recognizing internal and external customer’s needs and expectations
Salary:Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES  ,  BPO  ,  KPO  ,  LPO  ,  Customer Service  ,  Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Inbound  Calling  Technical Support Fresher graduate fresher good communication skills ITES and BPO Inbound Calls Handling

Desired Candidate Profile

UG: Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate – Any Specialization, Any Specialization, Doctorate Not Required
Candidate requirement:
Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Hyderabad

Educational Qualification:
Minimum Graduates in any stream. (10+2+3)

Post Graduates can also apply

Company Profile:

Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Recruiter Name:Lakshmi or Prathima