Job Description:
Genpact is hiring freshers & experienced professionals
for “Customer Service/customer support” role
for
INTERNATIONL – “VOICE PROCESS & CHAT PROCESS” for
top US MNC
on 22 april 2017- Saturday ; TIME: 10AM TO 12PM
Interview venue: Genpact India, 9th Floor, 12th Tower, Pritech park, SEZ Ecospace, Outer Ring Road, Varthur Hobli, Bellandhur, Bangalore
NOTE:
# JOB LOCATION WILL BE “HYDERABAD” ONLY &
ONLY INTERVIEW IS HAPPENING IN “BANGALORE”
Profile/Role- Customer Service/Customer Support
Shift: Rotational (us-6pm onwards)
CTC: 1.75 TO 3.6LPA (Fixed) + variables
Experience: any experienced & freshers can also apply
Qualification: Any graduate/ but no diploma
JOB DESCRIPTION:
Respond to customer inquiries and problem escalations
Provide phone support to troubleshoot and resolve issues experienced with Google Accounts and other technical issues.
Maintain a thorough understanding of process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
NOTE: Kindly Mention AISHWARYA on the top of your resume for HR reference . It is mandatory HR norm.
Documents to be carried at the time of Interview:
2 Copies of Your Updated resume
Passport Size Photograph
Valid Id Proof
NOTE: ONLY CANDIDATES WITH VERY GOOD COMMUNICATION SKILLS MUST APPLY! 🙂
Salary: INR 1,75,000 – 3,75,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:
International Voice ProcessCustomer ServiceCall CenterInboundOUTBOUNDcustomer supportinternational bpofreshersgraduate fresherbpo freshervoice processchatemailnon – voicecustomer carecontact centre
Desired Candidate Profile:
Education:UG -Any Graduate
PG – Any Postgraduate
Doctorate – Doctorate Not Required
Company Profile:
GENPACT INDIA
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.
Contact Details
Recruiter Name:aishwarya
Contact Company:GENPACT INDIA
Email :aishwarya.raghuvanshi@genpact.com
Reference Id:hyd-cust sprt
Website:http://www.genpact.com