Customer Service -BPO – Regional Language (malayalam) – Day Shift

Job Description

Adhering to SLA & compliance for the process
Ability to work on Microsoft Excel
Ability to maintain the Portfolio & Product performance.
Good knowledge about banking collections
Ability to staffing, forecasting, and roistering for agents
Ability to tracking movements of various portfolios through complex, analytical MIS reports
Ability to monitoring the daily and weekly conversion/ resolution vis–vis the client targets
Ability to managing attrition through better team-building and team management drives.
Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.
Ability to track the Agents performance & coaching,feedback for the agents.
Ensure the call quality for the agents through monitoring the calls with Feedback.
Ensuring stringent adherences to code of conduct

Salary: INR 1,75,000 – 2,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)


VoiceInboundCustomer CareBPOCustomer ServiceDomesticcollectionscustomer supportMalayalamMalyalam

Desired Candidate Profile:

Education Qualifications:

Graduate/PG Graduate (Except B Tech, MBA/ M Tech, MCA, BCA)


Communication: Good at English with Malayalam Regional language
Work Timings
DAY SHIFT – 6 Days working
Shift : 8AM to 5PM

Education:UG -Any Graduate – Any Specialization, B.Sc – Any Specialization, B.Com – Commerce, B.B.A / B.M.S – Management,
B.A – Any Specialization
PG – Post Graduation Not Required

Company Profile:

Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.

Contact Details
Recruiter Name:Prathyusha
Contact Company:GENPACT INDIA
Address :Genpact Hyderabad, 14, 45 IDA Uppal, Opp NGRI, Habsiguda, Near Uppal Stadium