Job Description:
Title: Customer Care Associate
US Night shifts
Roles & Responsibilities:
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support.
Fields inbound contacts (voice/email, etc.) for both internal and external customers.
Responsible for pre-sales and/or post-sales service to customers.
Candidate Requirements:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have an excellent communication skills.
Educational Qualifications:
Any Graduate or Post Graduate can apply
Any Undergraduate (10+2) with at least 12 months international calling experience or 24 months of domestic experience can apply.
Interview Timings: 11:00 am to 2:00 pm
How to Apply :
Interested candidates can walk In with an updated copy of resume, 1 photograph and any photo id proof at below mentioned address:
Interview Venue:
Dell International Services
Behind Cyber Gateways, Opp Deloitte Drive,
Hitech City, Hyderabad
Salary:INR 2,50,000 – 4,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:
Customer Care customer service customer support cse csr inbound international bpo voice process freshers
Desired Candidate Profile:
Please refer to the Job description above
Company Profile:
Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Recruiter Name:HR
Contact Company:Dell International Services India Private Limited
Telephone:0123456789