Job Description:
Responsibilities:
-Answering calls politely and professionally to provide information about services and products.
-Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.
-Processing or taking orders, filling in forms and applications.
-Follow up to ensure that appropriate action has been taken on customer requests and complaints.
-Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
-Check and ensure that all Customer Care Executives are well informed and have up-to-date information so that they can best service the customer.
-Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.
-Letting the customer know the cause of the problem and resolving the same with adequate information and help.
-Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
Salary: Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
Customer Service Customer Care Problem Resolution Grievance Handling customer interactions CSE
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
Company Profile:
Hello Curry – Startup
Hello Curry is a pioneer and leader in the QSR market in India. Conceived by Founders Raju Bhupati and Sandeep Penmatsa; as the world’s first Internet First Asset Light Fast Indian Food chain, Hello Curry started operations early in 2014 with a seed capital of 6 crores; rising to the Top 5 start ups in India in the first 6 months of operations. Hello Curry’s innovative packaging makes an Indian meal a simple, easily manageable experience.