Centre Manager (3-10 Years Experience), Hyderabad (banjara Hill

Job Description:


Centre Manager

The Centre Manager will be completely responsible for the profitability of the particular Centre. He/She will be responsible for generating enquiries, converting them into premium memberships, achieving set revenue targets and ensuring quality of service delivery to customers


1.Creating marketing strategies and business plans along with the Territory / Regional Manager
2.Doing market mapping for the centre
3.Leading the centre team in organizing and executing the business plans
4.Generating enquiries by driving acquisition through lineage advertisements and BTL activities
5.Converting enquiries to premium memberships through the Sales Advisors
6.Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
7.Complying with all the centre operations processes
8.Maintaining the upkeep & hygiene of the centre
9.Ensuring overall smooth operation of the centre
10.Inculcating good practices, driving motivation, recruiting and retaining team members
11.Coordinating with the Head Office / HR dept for arranging periodical training for team members
12.Understanding and analyzing the Shaadi Centre work flow and providing input to improve it
13.Recording customer feedback appropriately and providing feedback to the Service Advisors and the product development team
14.Complying for all the processes laid out by various departments (Accounts, Admin, IS, HR etc) and timely submission of all the statutory reports for centre operations
15.Recommending processes, templates and standards (including escalation procedures) for improving customer service
16.Suggesting new ways as well as methods and channels to improve Shaadi Centre business and provide better customer service
17.Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

2.Minimum 2 years of Managerial experience
3.Experience in revenue generation role is a must
4.Preferably he/she should have worked in a profit centre head position
5.Candidate with sales experience from Education industry (worked as Centre Manager) / Insurance / Telecom / other Financial Solutions industry preferred
6.Team handling experience is a must
7.Should have ability to work on deadlines, targets and handle pressure situations
8.Familiarity with the internet & usage of computers
9.Verbal communication in English and one local language (local language depends on the location of the office)
10.High level of empathy
11.At least average writing skills
12.Service orientation & listening skills very critical
13.Handling irate customers
14.Problem solving and objection handling abilities
15.Desired 2 years experience developing the above skills. Experience must include some customer facing job exposure
Good to have:

1.MBA in Marketing
2.Experience in Direct Marketing and Local Promotion
3.Knowledge of the Matrimonial Industry

Salary: Not Disclosed by Recruiter
Industry:Media / Entertainment / Internet
Functional Area:Sales , Retail , Business Development
Role Category:Retail Sales
Role:Branch Manager


center manager sales marketing direct sales Marketing Strategy branch head Outbound Sales sales management

Desired Candidate Profile:


UG: Any Graduate – Any Specialization
PG:MBA/PGDM – Any Specialization, Marketing
Doctorate:Doctorate Not Required

Company Profile:

People Interactive (I) Pvt Ltd.
Shaadi.com, one of India’s best known brands and the world’s largest matrimonial service was founded
with a simple objective – to help people find happiness. The company pioneered online matrimonials in
1996 and continues to lead the exciting matrimony category after more than a decade. By redefining
the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.

Recruiter Name:Mr. Khaleel Rahman