Hyderabad: BSNL broadband services have got affected by a botnet attack nationwide. Officials from Hyderabad Telecom believed about 45 percent of broadband connections were affected.
The malware has affected the information built into modems used for BSNL’s services for three days.
HTD Dy GM M. Alivelu said the corporation had established a control room to attend calls of customers on the issue, reports DC.
“Customers who have lost broadband connections can lodge complaints at 040-23231504 between 8 am and 8 pm, or can visit the nearest customer service centre along with their modems between 10 am and 5 pm for quick resolution of the issue,” Alivelu said.
The malware attacked internal modems manufactured by two Indian companies at the customer end. The BSNL has rectified the problem at NIB but modems to be reset individually.
Botnet attack has led to non-functioning of the internet and the red LED light switching on modems. Alivelu said the department would deploy additional staff from Sunday to visit customers to rectify the problem as early as possible.