Andhra Pradesh Chief Secretary I.Y.R. Krishna Rao has reviewed the Public Grievances Redressal System with the officials of Information Technology at a meeting held at the State Secretariat on Monday.
“An independent Agency at State and District Levels may be fixed for doing audit of the grievance disposal and to give feedback in regular intervals,” the Chief Secretary said.
The decisions taken in the meeting are – Independent of the date of launch of the system, ITE&C Department is requested to co-ordinate with Planning Department and District Collectors to ensure entry of all the petitions that were received ruing Janmabhoomi in the Portal. All petitions other than Janmabhoomi received after the formation of the New Government may also be entered in the Portal.
The system of redressal of grievance should be addressed in two separate slots – a redressal of a right which has not been done properly or in time which translates itself into a grievance; a request for a certain facility and concession etc on which Government will have to take overall view. Total applications received should be categorized in these two ways and then the review system should be accordingly structured. As far as the grievances are concerned, there should be an SLA levels and the quality grievances should be specially look into.
The other issue of request for assistance, concession etc., is concerned, the moment the application is filed, it should be verified with reference to eligibility, as per the existing norms and if found otherwise, he should be intimated and the request deemed to have been accordingly completed. Wherever they are eligible with a proper enquiry, the record should be maintained and built-up for addressing it by the Government depending up on the other issues, budget policy etc.,
Secretary Information Technology B. Sreedhar, Joint Secretary to CM Pradyumna, OSD to CM K. Abheeshta, Director Mee Seva B. Sundar and others were attended the meeting. (INN)