Job Description:
We invite freshers and experience candidates for Amazon Mega Walk-in Drive on 20 August 2016 @ Kolkata for Customer Service and Seller Support.
For Any Queries contact Padma-9000853470 or Email- padmawat@amazon.com
Walk-in date: 20 August 2016 (Saturday)
Timings: 10AM to 12PM
Job Location: Hyderabad
Interview venue: Techno India, EM-4/1, Sector-V, Salt Lake, Kolkata-700091.
Interview location: Kolkata
Candidates applied in last 6 month will not be eligible.
Please carry updated resume, 4 passport size photograph Original Govt ID photo id proof, Education documents and Experience documents.
Salary Ranges:
Customer Service : 173000/- to 350000/-
Seller Support : 275000/- to 400000/-
Additional Benefits:
Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable) & relocation benefit.
Eligibility Criteria:
Seller Support Associate: Any Graduate/ PG ( Final Year Awaiting results eligible but no backlogs)
Customer Service Associate: 10+2, awaiting result, Any Grad/ PG, 3 yr diploma.
Customer Service Associate:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently.
Seller Support:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller’s needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The role of the Seller Support Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, the Seller Support Associate role is an exciting entry point into an organisation with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.
Thanks & Regards,
Padma
Amazon HR Team
9000853470
Email- padmawat@amazon.com
Salary: INR 1,75,000 – 4,00,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives (if applicable), night Shift Allowance, Overtime Allowance & relocation benefit (if applicable)
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:
Night ShiftCommunication Skillsinternational BPOInternational Voicechat supportemail supportvoicenon – voiceE – commerceinboundgo getteroutboundExcellent englishgood communication and verbal skillsCBSEICSE
Desired Profile:
Must be a flexible candidate.
Must be comfortable to work in night shifts.
Must be ready to relocate to Hyderabad.
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact Details
Recruiter Name:Padma
Telephone:9000853470
Website:http://careers.amazon.in/