New Delhi/Mumbai: National passenger carrier Air India’s operations were impacted on Saturday afternoon as a technical glitch on the computer networks delayed many domestic and international flights.
The technical fault in the “back-end server” impacted around 23 flights, airline officials told IANS.
According to the officials, the technical glitch “broke a link between the reservation and the check-in system”, thus forcing the issuance of manual boarding passes to the passengers.
“The technical glitch occurred from 1 p.m. to 2.30 p.m.,” an official said, adding that it has been rectified, but “unfortunately, it caused 23 flights delays on an all-India level”.
The average delay of flights was between 15 to 20 minutes across the country at various major airports, the official added.
While a majority of the flights delayed were of Air India, the services of Oman Air and Air Arabia were among the international airlines which were hit.
The situation has returned to normal by this evening, the official said.