Service Manager/ Works Manager/ CRM – Automobile – Kerela

Service Manager/ Works Manager/ CRM – Automobile – Kerela

Job Description:

Set and execute dealership business plan and departmental objectives.
Ensuring all technical problems are solved with their root cause analysis in co-ordination with dealership team.
Ensure all dealership targets are achieved as per plan.
Responsible for Increase of after sales service and thereby increased customer market share.
Improve customer satisfaction levels across service touch points-Ensure prompt, polite and efficient contact with potential and existing customers.
Guide team members and provide them proper directions.
Monitoring vital few parameters on a daily basis from Dealer management system, reviewing team on improvement and finalizing action plans on improvement.
Ensure all customers who come in contact with any dealership staff have a pleasant experience.
Able to review various MIS reports and takes necessary corrective actions.
Responsible for warranty systems adherence at dealer points.
Customer Retention Activities – free service camps, customer meet & initial quality survey etc to fulfil customer desire as well as to achieve satisfaction
Customer complaint: resolution of all complaints-written / verbal complaints within the set deadlines
Responsible for manpower training & development in assigned territory and championing training parameter for complete area office.
Improve CSI / SSI, any other customer satisfaction scores Meets customers and employees regularly to understand ground realities.
Plan and adjust the workloads of department personnel to match their skills and abilities.
Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions.
Follow up closely during implementation.

Salary:INR Negotiable
Industry:Automobile / Auto Anciliary / Auto Components
Functional Area:Production , Manufacturing , Maintenance
Role Category:Production/Manufacturing/Maintenance
Role:Service/Maintenance Engineer

5 – 8 yrs Kerela


After Sales Service service manager service executive automobile service CRM Works Manager Service Management automobile dealership workshop manager

Desired Candidate Profile:

UG: B.Tech/B.E. – Automobile, Mechanical, Diploma – Mechanical
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Must have minimum 5 – 8 years of experience in Service Management with Automobile Industry.
Should be able to look at operations from macro perspective.
Should be able to guide his team members and provide them proper directions.
Should be able to make dealership business plan and departmental objectives.
Should be able to create a customer friendly culture in the organization.
Must have good contacts in the industry and business circle.

Company Profile:

Founded by the great vision of Shri. Sleeba Koshy, chairman SS group that commenced business in the year 1984 in Mumbai & later started operations in the automotive industry. Headquarter at Mavelikara, we have expanded branches at Chengannur, Kayamkulam, Adoor, Enathu, Kottarakara in South Kerala & are still proposed to cover many more adjacent town and cities. With over 7 years of expertise in the automobile industry we have gained status in providing the best after sales and service. Automobile has always been our own care area of competency since 2002.And now the series of sales and service in Kerala is headed by Mr. Siby Sleeba a young dynamic entrepreneur the youngest generation of the family.