Hyderabad, April 26: The transport department proposes to computerise 37 offices of motor vehicle inspectors in the next six months, thereby ending the regime of manual records.
The department is extending its services through an extensive network of 43 RTO, 42 Unit and 37 MVI offices spread across the state.
This information was provided to chief minister K Rosaiah who held a telephonic review meeting today with transport minister S Vijayarama Raju, principal secretary (transport) SP Singh and transport commissioner Raymond Peter.
Rosaiah hailed the department for revolutionising its citizen’s services as a result of which the department could improve its image significantly. He said Andhra Pradesh was set to become a role model in offering most citizen-friendly services in the country.
The chief minister said the citizen-friendly services introduced by the transport state’s department ensured that accessing services was now made possible at the touch of a button, be it online services or scheduling an appointment for learning licence test or driving test, with flexibility to do transactions at any of the offices within a district.
Rosaiah said that it was now possible to complete most of the formalities like filling up of forms, making electronic payments, verification of documents or digital photographs and signatures and secure documents through Speed Post.
He observed that the reforms initiated by the department not only made transacting business speedier and easier but also enabled the government to recover charges through the online system in real time.
“Besides mobilising an annual revenue of Rs 2,400 crore, the transport department serves a large number of citizens,’’ Rosaiah noted.
The officials explained that the slot system enabled booking a slot for scheduling a learning licence test or a driving test. Applicants can take a test at any of the RTO offices in the district or any of the driving tracks within the district. And, 94 per cent of the transactions relating to driving licence are carried online. Less than 4 per cent visit the office to book a slot.
A large number of services like payment of fees and taxes, request for duplicate permits and registration certificates or grant of an international driving permit were being made online, officials said. This would enable data integrity, avoid data manipulations and, at the same time, provide access to the records at any office, they explained.
Currently, the facility is available for certain services across the state.
—Agencies