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Walk-in Interviews for Customer Service Associate

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Job Description:

We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)

0 – 5 YearsHyderabad / SecunderabadINR 2,25,000 – 3,50,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives,night Shift Allowance, Overtime Allowance.
Walkin Interview on 21st August from 10 AM

Address: Amazon Development Centre Pvt.Ltd,
Raheja Mind Space,Building No:09,10th Floor,Opp to Westin Hotel, Hitech City,Hyderabad

Walk-In Date: 21-Aug-2015 Friday

Timings: 10AM to 3PM

Job Location: Hyderabad

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Note: Candidates applied in the last 6 months, will not be considered.

Other Benefits: Performance Incentives,Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance

Qualifications:

Minimum qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply.

A successful Associate should possess the following skills:

Communication Skills
Excellent communications skills (Written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills– ability to clearly understand and state the issues customers present
Ability to concentrate follow customer issue without distraction to resolution
Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer knowledge/ Skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in their environment
Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including daily schedule as assigned
Flexible with working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self-disciplined
Organized and detail oriented
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Salary: INR 2,25,000 – 3,50,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives,night Shift Allowance, Overtime Allowance.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: bpo, ites, process associate, process executive, process developer, customer support, customer support executive, customer service, awaiting results, graduate, fresher, undergraduate, 2014, 2015, 12th pass, International Voice Process

Desired Profile:

24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details:

Recruiter Name:HR Team
Contact Company:Amazon Development Centre (India) Pvt Ltd
Telephone:040-67165226
Website:http://careers.amazon.in/