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Walk-in Interviews for Customer Service Associate

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0 – 5 YearsHyderabad / SecunderabadINR 1,75,000 – 3,50,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives,night Shift Allowance, Overtime Allowance.

Walkin Interview: from 5th September to 6th September from 10 AM

Job Description:

We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)

Address: Amazon Development Centre Pvt.Ltd,
Raheja Mind Space,Building No:09,10th Floor, Hi-tech City,Hyderabad

Land Mark: Opposite to Westin Hotel

Walk-In Date: 5th & 6th September 2015, Saturday & Sunday

Timings: 10AM to 3PM

Job Location: Hyderabad

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Note: Candidates applied in the last 6 months, will not be considered.

Other Benefits: Performance Incentives,Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance

Qualifications:

Minimum qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply.

A successful Associate should possess the following skills:

Communication Skills:

Excellent communications skills (Written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills– ability to clearly understand and state the issues customers present

Ability to concentrate follow customer issue without distraction to resolution

Good composition skills– ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Computer knowledge/ Skills

Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrable understanding of the Internet, Amazon.com website, and competitor websites

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in their environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrable interpersonal skills with a diverse customer base

Demonstrable conflict resolution, negotiating, and de-escalation skills

Demonstrate ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including daily schedule as assigned

Flexible with working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned

Ability to approach problems logically & rationally

Action oriented and self-disciplined

Organized and detail oriented

Ability to quickly & effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Communication Skills:

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Salary: INR 1,75,000 – 3,50,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives,night Shift Allowance, Overtime Allowance.

Industry: Internet / Ecommerce

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Associate/Senior Associate -(NonTechnical)

Role: Associate/Senior Associate -(NonTechnical)

Keyskills: bpo, ites, process associate, process executive, process developer, customer support, customer support executive, customer service, awaiting results, graduate, fresher, undergraduate, 2014, 2015, 12th pass, International Voice Process

Desired Profile:

24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)

Education:UG -Any Graduate – Any Specialization, Graduation Not Required, Diploma – Any Specialization

PG – Any Postgraduate – Any Specialization, Post Graduation Not Required

Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details

Recruiter Name:HR Team

Contact Company:Amazon Development Centre (India) Pvt Ltd

Telephone:040-67165226

Website:http://careers.amazon.in/