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Technical Support Manager

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Job Description:

3+ years experience managing a large enterprise client support team (Support Engineering, IT helpdesk or service desk).
Strong communication and business acumen and the ability to ensure a consistently high level of customer satisfaction.
In-depth knowledge of client operating systems, including Windows and Linux
An understanding of enterprise IT systems such as Exchange and Active Directory, SCOM, SCCM, Lync, SharePoint, DFS, etc. as well as exposure to a wide variety of technical products and issues.

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(Technical)

Keyskills:

IT Helpdesk Active Directory Service Desk SCOM SCCM Technical Support Windows Client Support Customer Satisfaction Operating Systems

Desired Candidate Profile:

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Please refer to the Job description above

Company Profile:

Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Recruiter Name:Mr./Ms.
Website:http://careers.amazon.in/