The role is based at the Redcentric office in Hyderabad
Principal duties and responsibilities
Providing L2 support
Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues.
Handle issues related to Windows, Active Directory, Exchange, Citrix and Virtualisation technologies. .
Willing to work in 24×7 rotational shifts.
Essential technical skills:
Experience on Windows Exchange Server
Experience on Active Directory
Experience on Client/Server Technologies
Knowledge of Network Technologies
Knowledge of VMware
Knowledge of Citrix
Outstanding verbal and written communication skills
Fluent English (spoken and written)
Ability to grasp concepts quickly.
Experience and awareness of ITIL processes.
Previous experience of working for an IT service provider in an outsourced environment
Ability to work under pressure and to Service Level Agreements in a fast paced environment
Excellent people skills with the ability to interact successfully with business and other technology groups
Able to manage multiple incidents / projects and ensure quality is maintained in the approach
Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
Good analytical skills; a structured and methodical approach
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness
Excellent verbal, written and client communication skills
Salary: Not Disclosed by Recruiter
Functional Area:IT Software – Network Administration , Security
Role:Technical Support Engineer
Windows Active Directory Networking VMware Exchange Server Technical Support Client Server Service Level
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required