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Team Leader – Service Delivery

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4 – 8 YearsHyderabad / Secunderabad

Job Description:

Greetings from ACTFiber.
We have an Opening of Team leader in Service Delivery function.

Kindly find the below mentioned JD:
The candidate should have field team handling experience.
Should be specifically from Telecom/ISP background

Accountability:
Responsible for implementation of Operational Strategies in Branch and Area Offices covering deployment of New Technology, Customer complaint resolution and maintenance of network

Major Deliverables:
Coordinate with sales team and technical team in identifying areas for expansion
Assist Branch Manager in making proposals for Expansion Plan and Network up-gradation (POP/CPE)
Guide and monitor Area In-charges for ensuring implementation of new technology as per approved plan and migration process
Ensure proper maintenance of Branch and Area infrastructure as per the norms
Submit MIS on progress of Network up-gradation / migration & expansion ( Annexure BOI – 1) and deactivations (Annexure BOI 4)
Maintain detailed network diagram of Branch and Areas
Ensure that all key accounts are managed as per the prescribed norms.
Proactively identify full capacity CPEs and replace with big apartment CPEs or second CPE within approved distance
Identify and split overloaded POPs as per standard expansion plan (Report to be submitted in BOI – 2 on capacity utilization)
Ensure structured cabling (Fiber and Cat5e as per approved standard)
Ensure fiber and cat5 laying as per norms through period checks and operational audits.
Ensure compliance as per connectivity policy for Fuel and Leased Line Customers
Ensure resolution of complaints as per the approved timelines
Monitor NMS through SMS and mails and take timely action based on the updates
Analyze repeated complaints and recommend solutions to fix them permanently
Analyze deactivations to design and implement course correction measures
Interested candidates can send Resume to hannah.sheela@actcorp.in
Regards,
Hannah

Salary: INR 3,00,000 – 4,25,000 P.A
Industry: Telecom/ISP
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Network Planning Engineer
Role: Network Planning Engineer

Keyskills:

Branch Operations Team Leading Service Delivery Technial Team Leader Maintenace & Rollout Team leader Rollout Team leader maintence cluster lead Troubleshooting LAN Project lead project incharge cluster incharge

Desired Profile:L

Education:UG -Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

ACT Fibernet ( formerly Beam Telecom) ACT Fibernet provides superfast internet services across Karnataka, Telangana, Andhra Pradesh and Tamil Nadu. It brings you the perfect combination of incredible speed and incredible FUP limits, which will together deliver an incredible internet experience.

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