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Support Analyst – Monitoring

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Job Description:
Principal duties and responsibilities
NOC alerts monitoring and escalation to respective teams
Backups Monitoring and Reporting
Generate weekly/monthly availability and capacity reports
Provide Mailbox management for Service Desk.

Essential technical skills:
Excellent communication skills *
Knowledge on Server Technologies
Knowledge on Network Technologies
Prior IT experience.
Preferably Graduation in Computer Science/Engineering
Ability to grasp concepts quickly.

Competencies:

Previous experience of working for an IT service provider in an outsourced environment
Ability to work under pressure and to Service Level Agreements in a fast paced environment
Excellent people skills with the ability to interact successfully with business and other technology groups
Able to manage multiple incidents / projects and ensure quality is maintained in the approach
Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
Good analytical skills; a structured and methodical approach
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness

Salary: Not Disclosed by Recruiter
Industry:Telecom/ISP /
Functional Area:IT Software – Network Administration ,

Job Description:
Principal duties and responsibilities
NOC alerts monitoring and escalation to respective teams
Backups Monitoring and Reporting
Generate weekly/monthly availability and capacity reports
Provide Mailbox management for Service Desk.

Essential technical skills
Excellent communication skills *
Knowledge on Server Technologies
Knowledge on Network Technologies
Prior IT experience.
Preferably Graduation in Computer Science/Engineering
Ability to grasp concepts quickly.

Competencies

Previous experience of working for an IT service provider in an outsourced environment
Ability to work under pressure and to Service Level Agreements in a fast paced environment
Excellent people skills with the ability to interact successfully with business and other technology groups
Able to manage multiple incidents / projects and ensure quality is maintained in the approach
Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
Good analytical skills; a structured and methodical approach
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness

Salary: Not Disclosed by Recruiter
Industry:Telecom/ISP /
Functional Area:IT Software – Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Keyskills

Networking Service Desk NOC Computer Science Managed Services

Desired Candidate Profile

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

CONFIDENTIAL
CONFIDENTIAL

Recruiter Name:HR

Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Keyskills:

Networking Service Desk NOC Computer Science Managed Services

Desired Candidate Profile:

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

CONFIDENTIAL
CONFIDENTIAL

Recruiter Name:HR