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Supervisor – Collection Services

HDB Financial Services Limited

3 – 8 yrs Hyderabad / Secunderabad

Job Description:

JOB TITLE : – Supervisor

REPORTS TO : – Manager Collection Services


Key functions will be:

* On-the-job Product Training of new joinees
* Maintain MIS for Allocated Pool
* Tracking Callers properly
* Inspire / motivate callers to achieve targets
* Sending Pick-up files to FPRs
* Co-ordinate with Bank FPRs
* Identifying critical cases and act accordingly
* Prepare strategies for achieving Team targets
* Coordinate with Collection agencies
* Handling Escalation calls /agitated customers
* Performance review of callers on daily weekly monthly basis
* Plan for absenteeism in the team and ensure smooth work flow
* Liaise between different departments.

* On-the-job training.
* Performance Reporting
* Maintaining MIS


* Graduation (Any Stream)
* 3-6 yrs of relevant experience.
* Good communication skills
* Knowledge of Ms Excel
* Orientation towards working with people
* Management skills in terms of maintaining people and work
* Good Leadership skills
* Knowledge of collections process, specifically domestic collections
* Passionate towards achieving targets

Salary: Not Disclosed by Recruiter
Industry:Banking / Financial Services / Broking
Functional Area: Other
Role Category:Other


Orientation People Management Skills Target Achievement Communication Skills Collection Management Skip tracing

Desired Candidate Profile:


UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization
Please refer to the Job description above

Company Profile:

HDB Financial Services Limited
HDB Financial Services (HDBFS) is a leading Non Banking Financial Company (NBFC) that caters to the growing needs of an increasing affluent middle market. Clients are classified into retail & commercial segments for better customer management & focused service.

A strong, well capitalized business, it enjoys CARE AAA rating for long-term bank facilities and PR1+rating for short term debt and commercial papers. We are a strong, stable, well-capitalized NBFC. Our business model is sound and flexible, fortified to protect against near-term risks.

Value System: HDBFS maintains a strong commitment to ethical conduct. Transparency is ingrained in the structure of our Code of Ethics and our compliance policies to ensure that the highest standards of professional conduct are consistently reinforced and embedded in every corner of our organization.

People: Core values at HDBFS are honesty, integrity and respect for people. We respect our people’s individuality and diversity, encouraging them to develop their careers in a stimulating environment in keeping with our values. At last count we are 12000 employees and growing.

HDBFS operates in two lines of businesses – Lending and Collections BPO.

Recruiter Name:Bhavana