Are you interested in taking a front-seat in the innovative technology that powers Amazons award-winning Customer Service?
The Customer Service Technology team believes that the edge Amazon has on its competitors is the customer service we provide. We work towards a single goal: to ensure the best possible experience for our customers.
To do that, we want to improve the speed and efficiency with which we can react to customer contacts. The systems we build anticipate the needs of millions of customers supplying thousands of representatives across hundreds of skills with fast and skilled customer service.
As the manager of the development team challenged with this task, you will be responsible for leading the team to our near term goals and establishing the ongoing vision for growth in this area. Development team responsibility will be for the creation of UI, services, algorithms, and data storage. You will be responsible for scaling and adapting this system to future requirements and maintaining flexibility to meet the business’ rapidly evolving needs.
The successful candidate will want to manage a team of engineers in delivering critical corporate and department features. The candidate will have a history of designing and building large-scale software solutions, leading teams in project scoping and planning, and delivering to schedule.
Translation of complex functional and technical requirements into detailed project plans and schedules
Balance of near term deliverables with long term investments
Responsible for the over-all systems development life cycle
Delivery of quality applications on time and on budget
Management and execution against project plans and delivery commitments
Management of departmental resources, staffing, and enhancing and maintaining a best-of-class engineering team
Continue to build an effective development organization by driving the recruiting and hiring of senior level engineers, developing and managing the group, and conducting performance reviews of team members
Work closely with engineers to architect and develop the best technical design and approach.
Meet with business partners to gather requirements and communicate capabilities.
Create metrics and report on status of product quality to management, customer support and product teams
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Software Developer
Role: Software Developer
javasqlunixsoftware developmentsoaopen sourcealgorithmscustomer servicedata analysishiring
Desired Profile:UG -B.Tech/B.E. – Computers
PG – M.Tech – Computers
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Amazon India Software Dev Centre Pvt Ltd