5 – 10 YearsHyderabad / Secunderabad
The Seller Support Site Trainer-Coach is responsible for training delivery and coordination for new hire, refresher, continuing education, advanced skill, leadership and launch trainings for our Seller Support Associates, and thus is accountable for producing positive training results.
The Site Trainer-Coach coordinates directly with senior business owners (site leader, operations managers, team managers, etc), Global Academy Managers, other Seller Support Trainers, leads, mentors, Subject Matter Experts and instructional designers to ensure all trainings are conducted on-time and with sufficient resources and facilities.
Duties will include both general skills and a focus on Fullfillment By Amazon (FBA) specialty skills, providing focused training and coaching/mentoring in this advanced area.
Coordinate Training including communicating with appropriate business owners: seller support team leaders; Global Academy Managers; other Seller Support Trainers; Subject Matter Experts and Associates to ensure all trainings are conducted on-time and with sufficient resources and facilities.
Facilitate Instructor-Led, On-The-Job and Blended Learning training classes for new hires, new skills (cross-training), feature launches, and refreshers as necessary in our sites. The person hired for this Trainer-Coach role must be able to utilize the learning management system and test practice environment.
Learning Plan development and implementation for low-performing associates, including coaching/mentoring as needed.
Site Training Administration, including administering testing and certification, managing the training calendar, reporting on work outcomes and impact, scheduling, and partnering with site leadership to deliver all curriculum development, training and other learning intervention requests. This role will also include use of surveys, quizzes, performance metrics and other available tools to evaluate the effectiveness of training and assess new Associate learning and skill development.
Regionalization of training content may include translation from English into local or site-supported language as appropriate, and ensuring content properly reflects local laws, policies, processes and tools. This may also include modification of existing content, as well as creation of unique local content when required.
Overall, the Seller Support Site Trainer-Coach will be responsible for driving high quality training provided to Amazon employees and play a significant role in the development of a successful, effective global technical support team.
Travel required Occasional travel may be required to other sites in the region and to corporate headquarters in Seattle.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Technical/Process Trainer
Role: Technical/Process Trainer
Training DeliveryInstructingLearningCurriculum DevelopmentSkill DevelopmentMentoringCoachingSystem TestingTechnical Support
Skilled in planning, implementing and assessing training.
Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings.
Demonstrated experience delivering soft skills, customer service, technology skills and/or systems training.
Excellent classroom management and blended learning facilitation skills.
Demonstrated knowledge of adult learning and training practices especially in technical support contexts.
Ability to use multiple learning methods and link appropriate methods with subject matter.
Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
Demonstrated experience working with remote teams.
Bachelors degree or significant college course work, in communication, education or related field.
At least 3-5 years experience in a training role, including technical training, or a mix of training and coaching/mentoring experience and experience in a technical contact center role.
Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Recruiter Name:Padmini Gopiram
Contact Company:Amazon Development Centre (India) Pvt Ltd
Address :9th and 10th Floor, Building No.9, ,Raheja Mind Space, ,Madhapur,Hyderabad,Andhra Pradesh,India