Act as a single point of contact for phone calls and emails from multiple customers regarding IT issues and queries
Receiving, logging and managing calls via telephone and email and Maintaining timely update and documentation of trouble tickets
1st and 2nd line support – troubleshooting of IT related problems and basic network issues.
Take ownership of problems and follow up the status of problems and communicate progress in a timely manner should maintain a high degree of customer service for all support queries and adhere to all service management principles.
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2010.
Knowledge on Windows, VOIP, ISP and Active directory
Willing to work in 24×7 rotational shifts.
Salary:INR 2,00,000 – 4,75,000 P.A
Functional Area:IT Hardware , Technical Support , Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Technical Support server technologies VOIP Active Directory Telcom and ISP Service Desk IT helpdesk Citrix VMware windows Virtualization
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
Graduation or above.
2 years previous IT Service Desk or Technical Support (Voice).
Excellent organizational skills.
Knowledge on Routers and Switches.
Knowledge on Server technologies, Virtualization awareness
of Citrix and VMware
Incident Management experience Managing incidents including business expectations and communication.
Ability to grasp concepts quickly.
Awareness of ITIL processes.
Redcentric Solutions Private Limited
Redcentric Solutions is an offshore support centre of Redcentric PLC UK (http://www.redcentricplc.com). Redcentric is a leading provider of network based end to end managed services, cloud services provider, offering infrastructure and services on demand technology.
The foundation of Redcentric’s continued success is its staff, and therefore we recruit and develop people who want to progress within our fast-moving environment.
Redcentric is a significant ISP and provider of network services, with a core MPLS network. Redcentric has built a sophisticated operations platform to complement our core-hosting infrastructure and continue to invest in monitoring and management technology.
Address:#6-3-1192/1/1,405 to 408, Block II, 4th Floor, White House,Kundan Bagh, Begumpet,Hyderabad,Andhra Pradesh,India 500016