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Service Delivery Manager

IMI Mobile

8 – 10 yrs Hyderabad / Secunderabad

Job Description:

Manages the establishment and administration of a defined set of professional/operational services, programs, and initiatives of key significance to a major, self-contained operational component. Assumes a leadership role in the provision of professional services specific to the functional area of focus, ensuring that existing and emergent programs and services are in compliance with relevant laws regulations and best practices and that they are in direct support of the overall goals and objectives of the enterprise. Collaborates directly with senior leadership on the development of strategies to enhance the value and cost-effectiveness of all outcomes within the functional area of operation.

Planning the delivery of the overall programs and their activities in accordance with the mission and the goals of the organization
Developing annual budgets and operating plans to support the programs
Managing change and the implementation of new programs
Developing a program evaluation framework to assess the strengths of the program and to identify areas for improvement
Developing funding proposals and initiatives for programs to ensure the continuous delivery of services.
Ensuring best practices are in place with effective participant assessment, relevant program delivery – so that participant goals are met
Ensuring proper documenting of program activities
Ensuring that program activities operate within the policies and procedures of the organization
Ensuring reporting is completed as required

Salary:INR 15,00,000 – 20,00,000 P.A
Industry:IT-Software / Software Services
Functional Area:IT Software – Telecom Software
Role Category:Senior Management
Role:Program Manager


Service Delivery Management Operations Program Delivery Change Management incident management itil

Desired Candidate Profile:


UG: Any Graduate – Any Specialization, Any Specialization, Any Specialization, Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Any Specialization, Any Specialization, Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Any Specialization, Any Specialization, Any Specialization, Doctorate Not Required

Successful service delivery SLA achievement and high level of customer satisfaction.
Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus.
Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures.
Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.
Knowledge, Skills and Abilities Required:

Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Advanced analytical, evaluative, and objective critical thinking skills.
Ability to gather data, compile information, and prepare reports.
Knowledge and understanding of integrated program planning, development, and administration.
Skill in organizing resources and establishing priorities.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to provide technical guidance and leadership to professional personnel in area of expertise.
Ability to develop and present educational programs and/or workshops.

Company Profile:

IMI Mobile
IMImobile is a global technology partner for operators, media companies and enterprises. The IMImobile products and services portfolio is built on a core modular service platform called the DaVinci Evolved Service Platform. The platform provides an integrated and flexible range of CRM, messaging, rich media content and advertising solutions. It also provides a series of interfaces to enable a mobile marketplace and an ecosystem of application developers. With technology designed for rapid deployment and revenue generation, IMImobile is working with leading operators, content owners and media owners including Airtel, Aircel, Vodafone, BSNL, MTN, Reliance, Millicom, Virgin Mobile, Tata, Mobitel, Star TV, Meteor, Reuters, Yahoo, Google, EMI Music, Universal Music, Sony and Warner Music. IMImobile has operations and offices in Asia, Europe, Latin America and the Middle East. The company today serves 80 Operators in 70 countries, manages 330 unique revenue generating services, generates 150 million billing transactions each month and partners with 350 content providers worldwide. With the acquisition of WIN Plc U.K., IMImobile will be a new force enabling Operators to realize new revenue streams by harnessing their multiple access and delivery channels, CRM data, billing and location information whilst creating new markets for enterprises and media companies.

Recruiter Name:Nilima Shaw
Address:Plot No. 770,Road No. 44 Adjacent to the StateArt Gallery Jubilee HillsHyderabad,Telangana,India 500033