2 – 6 yrs Hyderabad / Secunderabad
Handling calls & emails of internal & external customers to fulfill the requirements and address concerns on IMI offered services.
Monitor, analyze and address reliability & performance issues of servers and network elements.
Manage workflows and service requests through ticketing system seeking support from next level support groups and vendors and ensure uninterrupted services with seamless support aiming customer satisfaction.
Service Request Management & Incident Management along with SLA Management with in TIVOLI SmartCloud Control Desk.
Should have done ITIL foundation Course
2-3 years of experience with B.Tech/ MCA
Candidate should be male
24 * 7 Shift basis
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Mobile
Role:Technical Support Engineer
Service Request Management Networking Incident Management SLA Management Network Elements Customer Satisfaction ITIL CCNA
Desired Candidate Profile:
UG: B.Tech/B.E. – Computers
PG:M.Tech – Any Specialization, Computers, MCA – Computers
Doctorate:Doctorate Not Required
IMImobile is a global technology partner for operators, media companies and enterprises. The IMImobile products and services portfolio is built on a core modular service platform called the DaVinci Evolved Service Platform. The platform provides an integrated and flexible range of CRM, messaging, rich media content and advertising solutions. It also provides a series of interfaces to enable a mobile marketplace and an ecosystem of application developers. With technology designed for rapid deployment and revenue generation, IMImobile is working with leading operators, content owners and media owners including Airtel, Aircel, Vodafone, BSNL, MTN, Reliance, Millicom, Virgin Mobile, Tata, Mobitel, Star TV, Meteor, Reuters, Yahoo, Google, EMI Music, Universal Music, Sony and Warner Music. IMImobile has operations and offices in Asia, Europe, Latin America and the Middle East. The company today serves 80 Operators in 70 countries, manages 330 unique revenue generating services, generates 150 million billing transactions each month and partners with 350 content providers worldwide. With the acquisition of WIN Plc U.K., IMImobile will be a new force enabling Operators to realize new revenue streams by harnessing their multiple access and delivery channels, CRM data, billing and location information whilst creating new markets for enterprises and media companies.
Recruiter Name:Nilima Shaw
Address:Plot No. 770,Road No. 44 Adjacent to the StateArt Gallery Jubilee HillsHyderabad,Telangana,India 500033