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Senior Engineer – Voice ( Level 3 )

Dimension Data India Ltd.

Job Description:

Technical

Mandatory
Cisco CCVP Voice or CCIE Certification
At least 8 years of experience in a technical support environment
In-depth understanding of Cisco Unified Communications applications (CallManager, Unity, IPCC Express)
In depth understanding of Voice over IP technologies and protocols (H.323, MGCP, SIP, SCCP, etc.)
In-depth understanding of Voice Gateways (SRST, MGCP fallback, H.323 and SIP dial plans, PSTN technologies, etc.) and Gatekeepers
In-depth understanding of Media Resources (Conference Bridges, Transcoding, MTP)
In-depth understanding of Quality of Service as it relates to Voice over IP (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
Understanding of Cisco voice technology integration with Microsoft products (Exchange, OCS, etc.)
Understanding of IP addressing, and related standards/protocols
Understanding of routing protocols (EIGRP, IGRP, RIP, OSPF, BGP)
Understanding of switching protocols/methodologies (VLANs, VTP, Spanning-Tree, etc.)
Proven experience in troubleshooting environments which include Cisco Routers and Switches, and Cisco IP Telephony Infrastructure (Call Manager, Unity, etc.)
In-depth understanding and use of Dimension Data GSOA systems and tools (on-the-job training provided)

Desirable
Cisco Voice specializations (IP Communications Express, IP Contact Centre Express, IP Telephony Design, Rich Media Communications, Unified Presence, Unity Design, Unity Support)
Other Cisco certifications (CCNP, CCIP, etc.)
Prior experience and/or training with regard to the ITIL Services Framework
Knowledge and skills in the area of Network Management (CiscoWorks, CUOM, CUSM, etc.)
Videoconferencing technologies (Tandberg, Cisco, Polycom, etc.)
Knowledge of third party voice applications (Broadsoft, ACME, IPFX, ARC, Zeacom)
Experience with Virtualization technologies such as VMware, Citrix or Cisco VXI
Experience with high-density computing platforms such as Cisco UCS, HP and IBM Blade systems
Experience in the field of wireless site surveys, design, and deployment
Understanding of PABX-related technologies

Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Hardware , Technical Support , Telecom Engineering
Role Category:Telecom
Role:Security Engineer

Dimension Data India Ltd.
9 – 14 yrs Chennai , Hyderabad / Secunderabad

Keyskills:

Cisco Call Manager CCVP CUCM UCCX VOIP TAC ipt h.323 mgcp tandberg ucs

Desired Candidate Profile:

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required

Company Profile:

Dimension Data India Ltd.
Dimension Data is simply a great place to work. More than 11 000 employees in 5 continents will testify to this. Dimension Data was founded in 1983 at the inception of networked communications with a simple vision – to do great things. Dimension Data headquartered in Johannesburg, is a specialist IT services and solution provider that helps clients plan, build, support and manage their IT infrastructures. Today we are positioned at the forefront of networking and communications in 49 countries on five continents around the world. We are also a successful company. Business Week agrees – they rated us as number 21 of the 100 strongest growth companies in the IT sector. We have won more global CISCO, Microsoft, Tandberg and Bluecoat awards than any other company in the world. Impressive – don’t you agree? Be a part of our dedicated and hardworking strategic business & consultancy team in India who are at the top of their game. Visit our career section on www.dimensiondata.com

Recruiter Name:Preeti D’sa
Address:77 Town Centre,1st floor, East Wing, Building No.3,Yamalur post Office Off HAL Airport Road, Bangalore – 560037BANGALORE,Karnataka,India 560017
Email Address:preeti.dsa@dimensiondata.com
Website:http://www.dimesiondata.com
Telephone:91-80-33207000