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Production Support Engineer/production Support Specialist

Job Description:


Reviews and analyzes job requests and new program and system documentation
Ensure all production jobs are processed successfully and in a timely manner and system resources are available for daily processing.
Edits and/or recommends changes to ensure accuracy, compliance with production control record-keeping standards, clarity, relevance of information, and efficiency of programs.
Reviews production calendars for daily processing, and adjusts schedule to maximize productivity.
Schedules and stages production run requests according to procedures and program dependencies listed in system documentation or run books. Ensures the integrity of production data.
Maintain an awareness of the daily activities within the Data Center, ensuring established procedure are met.
Review and coordinate software and hardware changes relative to the daily operation processing.
Reviews and analyzes errors, unscheduled program interruptions, and software crashes from production. Determines the cause of and resolves production run problems
Modifies or adjusts computer settings according to application/program documentation or analyst recommendations in order to bypass production problems and complete production runs.
Reviews reports and documents produced for quality of printing and accuracy of data.
Maintains production systems required records to facilitate record keeping and control functions.
Answers questions and provides guidance to users, programmers and other systems personnel regarding problems with production runs, system difficulties or documentation requirements.
Works directly with US team to resolve issues and provide daily updates.


Three years of computer, application, file transfer, data integration operations experience including at least two years of experience scheduling, staging, running and monitoring computer production jobs
Knowledge of Microsoft Windows Sever operating systems
Windows server environment
Windows batch script debugging and creation
Batch processing and writing
SQL query writing to look up information regarding claims in databases
SQL query writing and understanding of stored procedures
Understanding of networking and email protocols
Qualifications must include attention to detail, thoroughness, worked in an IT capacity during their career
Experience with SFTP/FTP
FTP transfer protocol
PGP Decryption
Understanding of EDI
Ability to work on their own, problem solver, critical thinking skills and excellent customer facing and client relationship skills.
Ability to handle multiple projects at one time.
Candidate must also have skills to create documents including run books & documents to support production job monitoring
Candidate must be able to use the following tools proficiently: MS Office, Visio & SQL skills a plus but not a requirement.
SQL Server Management Studio
Candidate must possess good communication skills as they will work with US based team daily
Experience with a US based operation is a plus.
Healthcare experience a plus but not a requirement.
Salary:INR 5,00,000 – 7,50,000 P.A. Best In the Industry
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Sysvision Infotech Pvt. Ltd.
4 – 7 yrs Bengaluru/Bangalore, Hyderabad / Secunderabad, Delhi/NCR(National Capital Region)


SQL ms sql server management studio FTP Batch processing Microsoft Windows Sever PGP Decryption Production support engineer Application Support

Desired Candidate Profile:

UG: Any Graduate – Any Specialization
PG:M.Tech – Any Specialization, MCA – Computers, M.Sc – Any Specialization
Doctorate:Doctorate Not Required
Company Profile:

Sysvision Infotech Pvt. Ltd.
We are an IT consulting company doing US based IT projects

Recruiter Name:Vineeta
Email Address:[email protected]
Reference Id:Production Support Enginee