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Customer Service Executive Requirement for Passport Seva Kendra

CMC-Ltd-tata-jobsrider

Job Description:

Dear Candidate,

CMC Limited is a leading IT solutions company. We are also a part of the Tata group, Indias best-known business conglomerate. And a wholly owned subsidiary of Tata Consultancy Services Limited (TCS Ltd), one of the world’s leading information technology, consulting services and business process outsourcing organisation. For more information, kindly visit our web-site at www.cmcltd.com.

Tata consultancy Services (TCS) is executing a mega E-governance project for the Govt of India i.e Passport Seva Project and is setting up Citizen Service Centers for passport Issuing across various locations in the Country. To operate these centers and deliver services to citizens, CMC Ltd,(subsidiary Company of TCS) urgently requires the following staff (both male/female) for Andhra Pradesh – CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (TCS Ltd), one of the world’s leading information technology consulting, services and business process outsourcing organizations. We are a part of the Tata group, India’s best-known business conglomerate. With 18 offices, 150 service locations, 520 non-resident locations and over 6,551 employees worldwide, we provide a wide spectrum of unique Information Technology solutions and services to a clientele of premier organizations in the government and private sectors. CMC Americas, our subsidiary, services clients in the US, while our branch offices in the UK and Dubai market our products and services in Europe, Africa and the Middle East.

Project Locations:-

1. Hyderabad (Begumpet, Ameerpet & Tolichowki)

2. Vishakapatnam

3. Vijayawada

4. Tirupathi

5. Nizamabad
CMC Ltd urgently requires the following staff for this Passport Seva Project

Designation: Customer Service Executive

Job Location: Hyderabad, Visakhapatnam & Tirupathi

Graduation: Graduation (B.Com, B.Sc, B.B.A, B.C.A, B.A) or MBA (Master of Business Administration) Freshers

Note: Please send your updated profiles to jagadeeswararao.k@cmcltd.com, Based on the profile eligibility, we will share the interview schedule on your email id, request you to check you mails on daily basis
Salary:INR 70,000 – 1,25,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)

CMC Ltd.
0 – 1 yrs Hyderabad / Secunderabad , Tirupati , Visakhapatnam/Vizag] Keyskills:

Customer Service Customer Handling Computer Savvy Data Entry Back – Office Processing fresher Fresher and Entry Level MBA B.Com B.Sc B.B.A
Desired Candidate Profile:

Education-
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Job Description:

*Resolve customer queries and issues.

*Ensure quality of services delivered.

*Escalate customer issues for quick resolution.

*Execute activities to meet the service period SLAs

*Report to the Team Lead / CSM.
Requirements:

*Decent Communication and Interpersonal skills

*Good Personality and customer handling skills.

*Proficient in English and local language

*Computer savvy and Good Keyboard Skills with high accuracy

Company Profile:

CMC Ltd.
CMC Ltd (A Tata Enterprise) Multinational company with 18 offices in India and operating on more than 500 resident and non-resident locations in India. CMC Ltd is implementing cutting-edge & challenging projects for our preferred clients and provides ample opportunity for learning and career growth.
Recruiter Name:Mr. Jagadeeswara Rao Kanjeevaram
Email Address:jagadeeswararao.k@cmcltd.com
Website:https://www.cmcltd.com