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Naidu Asks Labour Dept to Set Up Call Centre—Insurance Claims

To increase efficiency of claim settlement process and the penetration of insurance for unorganized workers in the state, Chief Minister N. Chandrababu Naidu said a call centre will be entrusted with verification and monitoring of claims.

“Set up a call centre that will monitor the penetration and seek/verify data of families. The Labour Department also has been asked to create a wing exclusively to monitor the scheme,” the Chief Minister said during a review meeting on labour policies in Vijayawada today.

Under the Transport drivers’ insurance scheme, the Chief Minister said that the call centre can collect data on their children from drivers and the government can offer scholarships to the children of those who have registered under the scheme. The call centre will be connected with the control room which will continuously take interventions and remedial steps as soon as they receive complaints/grievances from beneficiaries. Naidu has also directed the department to come up with an action plan on welfare programs such as housing scheme and skill up-gradation for organized and unorganized sectors.

Of the total 2 crore unorganised workers in the state, data of 71.6% of workers has been registered under the Unorganized Workers Social Security Scheme launched by the Chief Minister in May this year.

Expressing dissatisfaction over the penetration of insurance in the last four months, the Chief Minister said that settlement process has to be quickened in the way it was settled for the victims of Dowleswaram accident (within a week) which claimed the lives of three drivers among others.

Minister Acchan Naidu, joint Secretary to CM Pradyumna, Secretary and Commissioner of the department were present.(NSS)