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Manager & Sr.manager for Transaction Quality

Golden Opportunities Pvt Ltd

5 – 10 yrs Hyderabad / Secunderabad

Job Description:

Job Title – Transaction Quality TM

Looking for candidates with good exposure in Transaction Quality for different levels
Job Description –
The job involves Leading the team of Executive/Quality Analyst & processing of transactions pertaining to financial services and may include Bank Reconciliation to be done actively apart from generating and maintaining MIS data and/or Reports.
– Managing individual/ quality teams aligned to each process/ sub process for transactional quality & improvement initiatives.
– Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements.
– Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards.
– Role also involves detailed data analysis using different QA Tools like Pareto, FMEA, Ishikawa, Run Charts, QFDs, Hypothesis Testing. Use multiple QA metrics.
– Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration.

Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Assistant Manager/Manager-(Technical)


QA Tools Quality Analysis Quality Management Quality Improvement Transaction Quality Transactional Quality call quality Transaction QA Transaction QC Transaction Inspection

Desired Candidate Profile:


UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required

Company Profile:

Golden Opportunities Pvt Ltd
Golden Opportunities Pvt Ltd

Recruiter Name:Sathish
Address:V 6, (Old V 43) 12th Street Anna NagarChennai,Tamilnadu,India 600040
Email Address:[email protected]