In charge of managing one and/or more teams who take appropriate actions based on processes, tools and high-judgement decisions.
Provide leadership and administrative support to their team(s) and manage them to achieve and constantly improve service levels based on forecast and capacity, minimise the impact of bad debt by meeting achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
The responsibilities in this position may span over multiple processes and functions and locations. In addition to being responsible for achieving and exceeding teams defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Search Light Consultants hiring for The Comany is a reputed MNC BPO & a client of Search Light
7 – 12 yrs Hyderabad / Secunderabad
German Operations german language operations
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Graduate having 6 – 15 years of experience and currently working in an MNC BPO handling German Operations handling a team of 10 – 50 members. Speaking German language is mandatory. Exceptional operational, managerial, analytical and interpersonal skills.
Requires around five or more years of operations experience. This experience should preferably contain two (or more)
years of People Management as well three (or more) years in the Fraud or Financial risk management domain.
Strong candidates may come from a background in operations in ITES/IT companies (operational excellence expertise in the form black belts/ green belts or equivalent work exp. would be desirable).
The domain of experience should contain Fraud investigations / Credit Approval/ Claim processes, and/ or Financial
Risk Management Operations that would be a value add to this experience.
A Bachelor degree is required to apply for this position. Additionally degrees and qualifications that are desirable are
MBA and Six Sigma skills.
Other optional credentials that will be a value-add are Multi-lingual skills (German, Japanese or French) or experience in Managing Multi-lingual team members/ Processes in these languages.
Should be willing to work in shifts.
Search Light Consultants
The Comany is a reputed MNC BPO & a client of Search Light
The Company is a reputed MNC BPO in Hyderabad with a presence across the country
Address:Plot # 19, Uma Sadan Vijay Nagar Colony Picket,Marredpally,Hyderabad,Telangana,India 500026