Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints & resolving problems. Also handle Client Management.
Salary:INR 8,00,000 – 12,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Futurz Consultancy Servies Pvt. Ltd. hiring for Reputed TOP MNC
8 – 13 yrs Hyderabad / Secunderabad
Quality Monitoring Operations Quality Assurance Quality Management Operations Management Team Handling team management Manager Quality Manger Operations Manager
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Quality Manager: Manage, plan, organize and implement training also Program Trainers and Quality Assurance Analysts.
Operations Manager: Managing Help desk personnel and all Operational functions also include QA, Training, Remediation and Reporting.
Futurz Consultancy Servies Pvt. Ltd.
Reputed TOP MNC
Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities.