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Manager – Black Belt – Lean/six Sigma – Bpo/kpo

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Job Description:

Preferred Skills :

– Exposure to Lean and/or Six sigma methodologies

– Proven track record of Project management of large projects.

Job Responsibilities :

Quality & Transformation :

– Drive high impact transformation projects for client

– Facilitate Joint workouts with customers to discuss & resolve issues using various BPR, Lean, Six sigma & Project management tools

– Initiate & lead ideation workouts

– Initiate, Drive & Mentor Six Sigma Projects (Black belt / Green belt)

– Share and drive best practices from other processes (with in & outside of account)

Performance management :

– Own & Drive Process stabilization and standardization initiative across F&A processes

– Conduct – After Acton Reviews- with customers to facilitate for RCA & Actions for identified issues in processes

Project Management & Business Analysis : Customer Management

Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager

Keyskills:

Lean Six Sigma KPO BPO Black Belt Green Belt Project Management Quality Business Analysis Six Sigma Projects Customer Management

Desired Candidate Profile:

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

People Value Consulting
Leading Client of People Value Consulting

Recruiter Name:HR