Job Description: Support Engineers deliver effective technical customer
support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.
1-2 yrs experience in supporting applications.
Coordinate with teams and resolve all complex application and system issues.
Administer and resolve applications issues, provide updates and perform root cause analysis.
Able to write SQL queries for medium to complex type.
Supervise all alerts related to application and system procedures and provide services proactively.
Maintain good professional relationships with counterparts of engineering and customer support departments.
Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.
Perform root cause assessment and debug all issues on server domain, and availability of applications.
Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Identify and provide resolutions ranging in complexity from medium to high.
Written and verbal skills; excellent phone manner
Firm grasp of how the web works, networking, and software products
Able to write SQL queries to generate few reports or hot fixes.
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
Resolving escalated customer complaints without the need for team lead intervention.
Documenting troubleshooting and problem resolution steps.
Participation in providing training to customers as required.
Should be able to work independently with minimal support.
Good communication skills Spoken / Written
Job Location: Hyderabad, AP, India Industry: IT
Employment Status: Full-time
Employment Type: Permanent
Number of Vacancies: 1
Education: Any graduate with computer background
Years of Experience: 1-2 years
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Technical Support Engineer
Role: Technical Support Engineer
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
Recruiter Name:hvac tech