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ITO Svc Delivery Cons II

Job Description

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Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.


Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.


Escalation Management: identify potential escalations and alert management proactively.


Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.


Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.


Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.


Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.


Solution Design: Apply HP solutions to meet moderately complex customer and/or trade/HPIT infrastructure needs within area(s) of technical responsibility.


Quality: Provide continual improvement recommendations/direction setting advice within work team.


Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.


Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end users needs within defined parameters.


Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for:


May provide leadership for small customer(s) or provide input for larger customer(s)


Sub-region or region

Salary:Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software – Application Programming , Maintenance

Role Category:Other

Role:Outside Consultant


Desired Candidate Profile


UG:Any Graduate – Any Specialization

PG:MBA/PGDM – Any Specialization

Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Education and Experience Required:



Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience



Knowledge and Skills Required:



Typical skills include:


Understanding of technology in direct responsibility


(developing) General understanding of related technologies


Customer Service


General Project Management


(developing) Customer/Vendor Management


(developing) Business Analysis


(developing) General Financial Management


Company Profile:

Hewlett-Packard India Pvt Ltd

At HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304, 000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand. And that??s just the beginning. Where others see challenges, we see opportunities. So we never stop exploring. We never stop at impossible. And we can??t wait to show you what we think of next. HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country??s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country??s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation??s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors?? (2009). HP??s participation in national climate change consortiums provides a valuable opportunity to lead and drive the country??s transformation to a low-carbon economy.

View Contact Details

Recruiter Name:HR

Reference Id:1413185