Job Description:
Providing L1 infrastructure support for users Remotely.
Handle issues related to Customer Technical issues ranging from PC Related problems to Application related issues.
Handle issues related to Windows O/S Clients.
Troubleshooting of Computer Hardware, Operating Systems, Networking issues
User management (Active Directory)
Monitoring and troubleshooting Server Backups.
Handling Outlook and Mailbox related issues.
Handel Drive space issues and monitor server performance.
Printer Issues, installing printers and troubleshooting.
Creating Distribution lists, Groups, troubleshoot Citrix issues and installing corporate applications on user desktop remotely
Willing to work in 24×7 rotational shifts.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Redcentric Solutions Private Limited
1 – 3 yrs Hyderabad / Secunderabad
Walkin Interview
29th September – 2nd October 3 PM
Keyskills:
Active Directory Exchange Desktop Support Printers printers troubleshooting Outlook issues Citrix issues MCSA MCSE MCITP Network Printers Scanners Voice Process voice support
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
1-2 years of experience on Voice process
Outstanding verbal and written communication skills
Ability to grasp concepts quickly.
Good understanding of Computers.
Knowledge on Networks/Windows server will have added advantage
Certification/Trained on any of these – MCSA, MCSE or MCITP preferred
Knowledge on Citrix will have added advantage
Must have experience in resolving user related issues
Knowledge on Network Printers/Scanners
Good knowledge on Microsoft Office
Company Profile:
Redcentric Solutions Private Limited
HCI SOLTUIONS is a rapidly growing offshore Internet Provider and Web Marketing company incorporated in UK. HCI SOLUTIONS is the best small and fast growing company to work for with high value for professionalism, result orientation and innovation.
Recruiter Name:Margaret/Yousuf
Address:#6-3-1192/1/1,405 to 408, Block II, 4th Floor, White House,Kundan Bagh, Begumpet,Hyderabad,Andhra Pradesh,India 500016
Website:http://www.redcentricplc.com/
Telephone:91-40-40202624