TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to customers. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Purview of a Program Manager
A Program Manager facilitates flow of information between different stakeholders (Delivery Associates / Delivery Service Providers / Station Managers / Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. He / She provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The candidate should be able to ideate process improvements and should have the zeal to drive them to conclusion. A Program Manager should be able to identify root causes of the network exceptions, propose and implement the solutions to knock them off. He / She should be able to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools.
Responsibilities include, but are not limited to:
Lead a talented team of Program Managers and Transportation Specialists responsible for managing Transportation network operations
Applies proficient professional knowledge of the functional area (operations, transportation, logistics, supply chain) to coordinate program design and launch and scale within schedule constraints.
Communicate with influence with the stakeholders and work with them to identify and deliver high-performance, scalable solutions.
Demonstrates program management skills to credibly scope, lead and deliver complex projects.
Performs detailed analysis of operations and technology by identifying trends. Should be able to scope the impact and opportunities to scale.
Identifies and evaluates potential risks / obstacles with minimal direction from senior program managers. Determines appropriate corrective action.
Responsible to provide direction and goals to team members, actively manage individual and team performance, development, and provide ongoing coaching and feedback about job expectations. With some guidance of senior managers.
Creates and supports effective development plans to prepare employees for their next role, including identifying and grooming potential successors.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:Supply Chain , Logistics , Purchase , Materials
Amazon Development Centre (India) Pvt. Ltd.
6 – 10 yrs Hyderabad / Secunderabad
Supply Chain Logistics Network Operations Transportation Customer Experience Program Management Corrective Action Network Monitoring Customer Service Management Skills
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:MBA/PGDM – Any Specialization
Doctorate:Doctorate Not Required
Basic Qualifications and Skills:
Tier I MBA with overall 6-10 years of Supply chain or Logistics background or Technology Operations, managing cross-functional teams with tight deadlines.
Experience in interacting with wide set of stakeholders Operations, Technology and Business Leaders
Excellent Program Management skills with an ability to influence to meet goals
Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success within this position
Demonstrated skills in employee development, performance management and delivering results.
Proven experience in innovative business practices that have been game changing for business evolution
Ability to build strategy and execute it with speed and drive continuous improvements
Strong problem-solving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential
Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with senior leaders across a variety of groups throughout Amazon
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.