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GHMC to open centralized Grievance Redressal System Cell

The Greater Hyderabad Municipal Corporation (GHMC) is planning to provide better service to the citizens by opening a centralized Grievance Redressal System Cell.

In the new system, responsibility and accountability would be fixed on officials concerned to solve the public grievances at once, said GHMC Commissioner and Special Commissioner Somesh Kumar on Tuesday.

The GHMC has already provided 24X7 call centre, Prajavani every Monday and lot of grievances which are coming up in the newspapers, E-Mail etc., this various type of grievances pertaining to civic related issues for which the GHMC is planning to monitor these grievances through a Central Monitoring System said during the meeting held in the GHMC Head Office on Grievance Redressal System along with Navin Mittal, Special Commissioner and senior officials of the GHMC.

The GHMC is also is preparing a proforma where the concerned officials can give their action taken report in a proper manner for better monitoring the Redressal system by fixing time bound period in solving different categories of grievances. The Commissioner & Special Officer directed the Electrical Wing officials to keep a vigil and apprise about the irregularities with regard to street lighting system.

Additional Commissioners Jayaraj Kennedy, C. Ramakrishna Rao and Ravi Kiran, Chief Engineer K. Suresh and senior officials of GHMC have participated in the meeting. (INN)