Ability to plan, control and increase efficiency of Service and Spare Parts operations. Prior experience in middle-east is an added advantage.
Business and Profit Planning as well as representation of Service and Spare Parts:
Define a vision and derive strategic and operative objectives.
Develop appropriate performance indicators for Service and Parts derived from the corporate strategy in coordination with Management and MB India.
Create binding investment, cost, sales and profit plans based on strategic and operational goals, taking into account the overall value chain (such as market share for Service and Parts, volume planning for Parts and Accessories and vehicle throughput).
Monitor and manage Service and Parts by means of consistent observation and analysis of key figures.
Regularly check goals and measures and derive and ensure the implementation of appropriate corrective measures if necessary.
Represent the brand and the company vis–vis customers, suppliers and in public relations, actively establish targeted contacts with fleet customers, public figures, clubs, associations, as well as maintaining such contacts.
Targets for Expansion, Retention, and Penetration:
Set targets for market expansion, customer retention and business penetration.
Ensure systematic and cross-divisional service and parts market development.
Creation of marketing plans for Service and Parts.
Develop marketing measures for customer loyalty and acquisition.
Implement available marketing measures for sales support.
Sustain the effectiveness of marketing measures and communicate to the entire executive management.
Maintaining highest level of customer satisfaction without sacrificing profitability.
Group Financial and Revenue Interest Protection:
Set operational financial targets for the dealership.
Ensure all departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans
Ensure good cash flow and maintain high level of fiscal awareness.
Ensure that overheads, costs and expenses are minimized by carefully controlling and utilizing all resources effectively.
Continually monitoring and reviewing dealerships financial situation and achieve financial objectives.
Continuously refine and improve the quality of customer interaction, satisfaction and retention by improving standards and providing best products and services.
HR Practices and Strategies:
Ensure standardization and transparency in HR practices and strategies.
Monitor the performance of responsible managerial staff in dealership given corporate goals (e.g. on the basis of target agreements).
Interviewing, recruiting and selecting key staff for dealership.
Create employee developmental plan with the help of HR department.
Ensure regular and efficient communication with and between the employees, review annual appraisals identify major gaps in it.
Ensure that all employees are committed to principle and ethics that form the core of customer relations management.
12 – 15 yrs Hyderabad / Secunderabad
Salary:INR 10,00,000 – 15,00,000 P.A. Performance based incentives are extra
Industry:Automobile / Auto Anciliary / Auto Components
Functional Area:Sales , Retail , Business Development
Role Category:Senior Management
Role:Head / VP/ GM/ National Manager After Sales
General Manager After Sales GM – Service
Desired Candidate Profile:
UG: B.Tech/B.E. – Any Specialization, Automobile, Mechanical, Diploma – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Raam Autobahn is the Mercedes Benz dealership of Raam Group of Automobiles which is poised to start operations in Hyderabad towards the end of 2015. Apart from Mercedes, the group has dealerships in other automotive segments like Hero, Honda in two-wheelers, Piaggio in 3-wheelers and Tata, Hyundai in 4-wheelers segments.
We build our organization on People and Processes and aim to be No. 1 dealer at All-India level, more in terms of Quality rather than Quantity. We believe customer is God and are focused on customer delight process in our entire business cycle.