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Front Office Associate (cashier) @ Taj Falaknuma Palace

1 – 2 YearsHyderabad / SecunderabadINR 1,00,000 – 1,25,000 P.AOpenings:

Job Description:

Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel

Be informed on the daily room position

Have detailed information regarding arrivals, their room requirements and expected departures of the day

Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager

Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card

Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in

Ensure that every guest has a smooth and quick check-in

Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager

Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies

Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis

Sell higher priced rooms to the guest by skillful salesmanship (upselling)

Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents

Ensure that all guest/internal correspondence is filed and maintained systematically

Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them
nswer all incoming calls for guests in their absence and convey/record all messages

Handle all guest mail, parcels, telegrams as per laid down procedures

Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage.

Ensure that the log book is read and signed every day before the shifts

Salary: INR 1,00,000 – 1,25,000 P.A
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Guest Relations Executive/Manager
Role: Front Office/Guest Relations Executive/Manager
Keyskills: Cashier

Desired Profile:

Education:UG -BHM – Hotel Management
PG – Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

Established in 1903, Taj Hotels Resorts and Palaces is one of Asia’s largest and finest group of hotels, comprising 56 hotels in 39 locations across India with an additional 18 international hotels in the Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Rajput palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The Taj, a symbol of Indian hospitality, has recently completed the centenary of its landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts and Palaces is part of the Tata Group, India’s premier business house.

Contact Details
Recruiter Name:Arun Mangineni
Contact Company:The Indian Hotels Company Limited
Address :Taj Mahal Palace ,Apollo Bunder ,Colaba,MUMBAI,Maharashtra,India