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F2F Interview for Service Desk L1_hcl_bangalore/chennai

Job Description:

We are looking only those candidates who can attend face to face interview on Saturday i.e 8 Aug 2015

Interview Location-Bangalore and Chennai.

Job Location- Noida & Hyderabad

Apply only those who can attend F2F on 8th Aug & ready to relocate at Hyderabad or Noida

Note- Its permanent position with JK Technosoft but initially you will be deputed our client site HCL.

Timing-11 AM

Responsibilities :-

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problem to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in on-going training and departmental development

. Routine maintenance updates with other IT staff and business units

. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations

Technical Requirements:

Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint,

MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills:

– Excellent communication and conversation skills (Verbal and Written)
– Good documentation skills
– Good working knowledge of MS OFFICE (Including MS Project and Visio)
– Should have a great customer handling skills
– Able to handle unforeseen situations
– High level of acceptance
– Can drive JKT’s value and its methodology

Relavant : 6 months – 3 years of help desk, voice customer service, and support experience with problem solving involving hardware,
involving hardware, software, and networks.
Please call me for venue details at 8010704440 or mail me [email protected]
Salary: 1,00,000 – 2,50,000 P.A
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)


Service Desk Technical Helpdesk Networking Customer Handling Operations Hardware Customer Service Blackberry Support Call Center Desktop Support

Desired Candidate Profile:

UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Please refer to the Job description above
Company Profile:
JK Technosoft Ltd
JK Technosoft (JKT) is a global software & solutions company that is driven by the simple yet powerful tenet of providing ‘total customer satisfaction’. A valuable asset of the JK Organization, one of India’s largest industrial groups with an annual turnover exceeding US$ 4 billion, JKT is at the leading edge of comprehensive IT services & solutions.

JKT offers a wide breadth of services across the entire Information Technology spectrum including Enterprise Solutions, Progress Consulting, Application Management, Product Management, Independent Testing and Professional Services. Its exceptional and exhaustive domain expertise in verticals such as automotive, healthcare, consumer goods and cement has nurtured an exclusive client roster spread across Europe, US, Australia and Asia-Pacific.

Since its inception in 1994, JKT has achieved exceptional growth. Over 650 top rung professionals, ISO 9001 & ISO 27001 certifications, development centers in Noida (Delhi/NCR) and Bangalore, a sales office in Mumbai, and 100% subsidiary companies based in UK and US � are testimony to this.

JKT has established a separate subsidiary, JKT Consulting (JKTC) to provide consulting and implementation services to selected industry verticals. JKTC provides end-to-end business solutions to both Indian as well as global clients, bringing in high value consulting, technology implementation & education solutions. The focused industry verticals are Retail, Consumer Goods, Healthcare and Cement. JKT is SAP Service, Channel & Education partner.

Recruiter Name:Neha
Email Address:[email protected]