Friday , July 28 2017
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Communication Trainer

Wipro BPS (A division of Wipro Limited)

3 – 5 yrs Hyderabad / Secunderabad

Walkin Interview:

7th September 11 AM

Applicants need to go to the venue mentioned or call on the number provided below

Job Description:

1. Core responsibility is to conduct Training and Accreditation for new and existing staff
2. To Monitor, Coach and Train on Communication & Soft skills including Customer service
3. To conduct Domain Pre-Process Training for new hires
4. To identify the training and development inputs required and design Training interventions to achieve business objectives.
5.To manage and identify programs/workshops, which meet the identified training needs and business imperatives.
6. To coordinate training programs across Division and ensure integration of strategy/training inputs across functions and levels.
7.To evaluate the impact of training, the efficacy of the Training programs, Training methodologies in use, on an ongoing basis.
8.To ensure timely management, calenderisation, Liaisoning with the training partner and as per plan delivery.
9. To Conduct refresher and remedial trainings, Maintain Training Quality as per process SLA & Content creation & development
10. To Ensure compliance to all Pre process & communication training related activities
11. Conducting regular refreshers and to publish topics & duration for all the modules to be covered in Refresher Trainings
12. Analyze Audit data, Compliance, Communication & Pre Process related data. Prepare & Implement action plans
13. Strengthen the training inventory based on identified training needs.
14. Relook at the existing functional competency framework. Assess and modify it to address the changing business requirements.
15. Monitor and actively use outcomes to identify the tangible benefits of training and development

Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Training
Role:Voice & Accent Trainer


Communication Skills:

Desired Candidate Profile


UG: Any Graduate – Any Specialization

PG:Any Postgraduate – Any Specialization

Doctorate:Doctorate Not Required

Please refer to the Job description above

Company Profile:

Wipro BPS (A division of Wipro Limited)
At Wipro Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Wipro. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

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