ProKarma is a fastest growing software services and product development company since 14 years in the industry. It is headquartered in Omaha, Nebraska (US). We offer integrated technology, strategic and business process outsourcing solutions to mid and large-sized organizations. ProKarma is recognized by Inc. 500 Magazine as the 11th “Fastest-Growing IT Services Company in America”.We have our presence across USA (10 offices) with state of art development centers at Omaha and Denver. In Latin America, we have operations at Argentina and Peru. In India, we have 3 offshore development facilities in Hyderabad and one at Chennai. Right from the inception we have been growing consistently year on year and today having strength close to 2500 associates. Being a technology driven organization you will have the opportunity to learn and work on the new cutting edge technologies. To know more about our Company, please visit www.prokarma.com
Walk-in Details Date-8th September to 10th September , Starting Time: 10 AM
Designation: Customer Support Executive
Job Description :
Customer would raise a ticket (English/Spanish/Portuguese) in remedy ticketing tool (Spain Clients tool) and Tier 1 support team would be receive an email notification. Tier 1 support team will acknowledge receipt of the ticket and start the resolution process.
If Tier 1 can resolve the ticket, then would respond (English/Spanish/Portuguese) and close the ticket else escalate to Tier 2 contact at Client side.
Tier 1 would then copy/paste the ticket content by creating a new ticket in Zen Desk ticketing tool (Client’s tool) and assign it to Tier2 support group.
Tier 1 would need to understand language (English/Spanish/Portuguese) and respond back using standard reply in the same language (English, Spanish or Portuguese) that the ticket is acknowledged and work is in progress.
Tier2 support personal (Client side) would be responsible for closing Zen Desk and remedy ticket.
Night shift support.
Walkin timings between 10:00 AM to 5:00 PM
Desired Profile: Please refer to the Job description above
Experience 0 – 1 Years
Industry Type BPO / Call Centre / ITES
Functional Area IT Hardware, Technical Support, Telecom Engineering
UG – B.Sc – Any Specialization, BCA – Computers, B.Com – Commerce, B.A – Any Specialization
PG – MBA/PGDM – Any Specialization, M.Com – Commerce, M.A – Any Specialization
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Compensation: Not disclosed
Location Hyderabad / Secunderabad
Keywords English Night Shift Technical Support Communication writing skills Call Centre BPO and ITES
Contact Mr.Adi Narayana
Prokarma Softech Pvt Ltd
SEZ Unit : 1st Floor , NSL Arena
Plot No.6 , Survey No.1,IDA Uppal
Behind Uppal Cricket Stadium
Job Posted 2015-09-05 11:27:49.0