To develop guest recognition and retain their preferences.
Ensure all guest preferences are taken and actioned.
Knowledge of menu to aid up-selling.
To conduct daily audits in the rooms to ensure compliance to standards.
To take guest order and ensure proper execution of the same.
To ensure all guest requests are attended to promptly.
Ensure adherence to service and clearance procedures.
Checks upon the quality of mis-en-place and ensures equal distribution
Be aware of the complaint handling procedure
Actively participate in all the training programmes, learn and execute the same.
Has a complete understanding of the billing cycle and facilities offered in house.
Has thorough knowledge of city and surroundings.
Follow guidelines of TBEM and HACCP.
Ensure all reports, registers and logbooks are updated.
Upkeep of equipment and fixtures in pantries.
Ensures adequate stock of the operating supplies as per the re-ordering levels.
Constantly innovate and improve the processes of the department for guest delight.
Abide by all aspects of grooming before and during the operational hours.
Maintain high levels of personal hygiene.
Be aware of emergency and safety procedures
Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Butler
Education:UG -BHM – Hotel Management
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
Established in 1903, Taj Hotels Resorts and Palaces is one of Asia’s largest and finest group of hotels, comprising 56 hotels in 39 locations across India with an additional 18 international hotels in the Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Rajput palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The Taj, a symbol of Indian hospitality, has recently completed the centenary of its landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts and Palaces is part of the Tata Group, India’s premier business house.
Recruiter Name:Arun Mangineni
Address :The Indian Hotels Company Limited Oxford House, ,2nd Floor, 15/17, N.F Road, Apollo Bunder ,MUMBAI,Maharashtra,India