Job Description:
Purpose of the Role :
Overall in-charge for a branch with regard to financial performance, network operations, sales, complaint resolution, collections, project execution and customer relationship management. Responsible for total branch performance in accordance with company policy and procedures. Create and execute the branch business plan. Ensure store profitability and manage and develop branch personnel. Plan, implement, and manages areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision. Provide sound leadership for the branch
Role Description:
Assist Leadership Team in annual operating plan and budget for the branch with corporate office Monitor performance against approved budgets and submit monthly Financial MIS on branch operations to corporate office Assume overall responsibility for ensuring that the branch remains within or exceeds approved budgetary norms Responsible for achieving that targeted Net-growth and revenue growth Responsible for expansion thru new network acquisitions. Submit project proposals for expansion / up gradation of network as per business needs Responsible for complete adherence of Branch / Area POP and CPE infrastructure is strictly as per norms thru through periodic checks and operational audits Monitor and maintain fiber and cat5e laying, as per norms thru period checks and operational audits Responsible for implementation of approved projects in a timely and cost-effective manner in coordination with Head Operations Monitor and review sales performance and implement course correction measures where required. Submit periodic reports to management on market intelligence and sales performance versus forecast Plan and visit customers as per the approved norms and submit a report to management Design and Implement processes for elimination of root causes of complaints to increase customer satisfaction Responsible for timely collection of subscription/ other dues and remittance of the same to corporate office as per laid down procedures Design and implement customer Relationship management strategy with a view to increase customer retention To liaise with corporate contacts, build and develop relationships
Key Result Areas:
Branch Managers have the responsibility of driving sales within their respective branches, providing outstanding leadership to associates and championing ACTs culture of service, respect and integrity. Branch Managers are responsible for maintaining a performance driven environment, drive operational efficiency, and apply the sales process while providing outstanding customer service and supervising the branch to bring in success of this role Education Masters/Bachelors
Salary: INR 8,00,000 – 15,00,000 P.A
Industry: Telecom/ ISP
Functional Area: Other
Role Category: Other
Role: Other
8 – 13 YearsHyderabad / Secunderabad
Keyskills:
Branch OperationsBranch ManagementSales OperationsCustomer Service / OperationsCustomer Service DeliveryCSD
Desired Profile:
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
About ACT With a vision to be the most admired in-home entertainment, education and interactive services company that creates radical social transformation and delights and empowers customers, ACT (Atria Convergence Technologies Pvt. Ltd.) had its humble beginning in the year 2000. Today, ACT is one of the country’s most renowned triple play service providers with 1 million+ happy customers experiencing the following state-of-the-art services: Fibernet (Internet over Fiber Optics) Digital T.V HD TV ACT is headquartered in Bangalore and is spread across several towns & cities of Karnataka, Andhra Pradesh & Tamil Nadu. Pioneers in Fiber-To-The-Home technology in India, ACT provides broadband on Optic Fiber, designed to carry vast amount of Information at speed ranging from 1 Mbps to 1 Gbps. ACT is currently the 4th largest ISP In the wired broadband category and the largest non-telco ISP in the country. ACT is funded by IVFA (India Value Fund Advisor), a premier private equity investment fund which played a pivotal role in facilitating several companies to develop into world-renowned organizations. Some of their most successful portfolios have been – Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday and TTK Healthcare, just to name a few. The founder of ACT, Mr. Sunder Raju is one of the most respected personalities in the Indian business fraternity. The senior management team of ACT consists of experts with experience in varied industries like FMCG, Entertainment, Information & Technology, Telecom, Retail etc.
Contact Details:
Recruiter Name:Adarsh Shetty
Contact Company:Atria Convergence Technologies Pvt Ltd
Telephone:91-80-2286894
Email :adarsh.shetty@acttv.in
Address :Indian Express Building, No.1, 2nd Floor ,Queen’s Road ,Bangalore – 560 001, Karnataka,BANGALORE,Karnataka,India
Reference Id:HYDBM
Website:http://www.acttv.in