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Associate Professional Service Delivery Coordinator

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CSC India Pvt. Ltd., www.csc.com. Founded in 1959, CSC is a leading global IT Services company. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design, integration, IT, applications software development, web application hosting management and technology consulting and Business Process Outsourcing (BPO). With more than 90000 employees worldwide, CSC’s revenue exceeds $ 15.0 billion. The mission of CSC is to be a global leader in providing technology-enabled business solutions and services. With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients and improve operations. CSC leads with an informed point of view while still offering client choice. For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs. Global teams of CSC for the product led services, infrastructure services and application services are now based in India, making it the 3rd largest location for CSC worldwide. CSC processes in India conforms to SEI CMM level 5, BS7799 and BSI5000 standards. The company trades on the New York Stock Exchange under the symbol ‘CSC’. CSC India is ramping up its headcount across its offices in India (Chennai,Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.

Designation

Associate Professional Service Delivery Coordinator

Job Description

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.
Essential Job Functions

Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
Maintains records of account specific service problems and assists in prioritizing work requests.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in identifying service improvements to increase customer satisfaction.
Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications:

Bachelor’s degree or equivalent combination of education and experience
Bachelor’s degree in business administration, engineering, information systems or related field preferred
Zero or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems

Other Qualifications:

Basic project management skills
Basic analytical and problem solving skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Communication skills
Ability to work in a team environment
Willingness to travel

Work Environment: Office environment

Desired Profile:

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.
Essential Job Functions

Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
Maintains records of account specific service problems and assists in prioritizing work requests.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in identifying service improvements to increase customer satisfaction.
Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications:

Bachelor’s degree or equivalent combination of education and experience
Bachelor’s degree in business administration, engineering, information systems or related field preferred
Zero or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems

Other Qualifications:

Basic project management skills
Basic analytical and problem solving skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Communication skills
Ability to work in a team environment
Willingness to travel

Work Environment

Office environment
Experience 0 – 3 Years
Industry Type IT-Software / Software Services
Role Project Manager-IT/Software
Functional Area: IT Software – Application Programming, Maintenance
Education
UG – B.Tech/B.E. – Computers

PG – Post Graduation Not Required

Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Compensation: Not disclosed
Location Hyderabad / Secunderabad
Keywords travel analytical coordinating support services experience business solution environment functions project management skills basic