The Account Coordinator, supports the Account Managers in North America and Europe, in developing relationships with senior executives, key decision makers and end-users of Hackett Advisory services. Account Coordinators assist in the facilitation of client interaction through appointment scheduling, activity tracking and communication management. They also support the membership renewal process by providing administrative, operations and marketing sales support to the Operations Manager, Account Managers, Account Executives and Advisory Practice Leaders.
1.Ensure strong levels of client engagement, expressed in terms of quantifiable metrics: meeting recruitment (Executive Summits, Leadership Forums, Best Practices Conference); webcast participation; inquiry and executive briefing usage; downloads and logins
2.Support overall program growth and development of Hackett Advisory service line
3.Help drive high membership renewal rates with assigned Account Managers, by handling much of the operational duties of the account management process
Support for Business Development / Lead Generation:
1.Maximize the ACV (Annual Contract Value) renewal rate by helping Account Managers to develop and maintain engagement plans for all assigned accounts. (i.e. providing timely engagement summaries)
2.Support the on-time delivery and overall quality of outbound client communications, including Monthly Program Bulletins, Webcast Reminders, Event Invitations.
3.Support the Advisory teams by maintaining accurate and current Member tracking list.
4.Updating Salesforce.com with review calls and notes ensuring reliability of Salesforce system for most recent client interactions.
5.Inquiry processing: Opening/Closing/Updating
Client Delivery Management:
1.Back up host of Advisory webcasts, ensuring effective planning and communication during and prior to the event.
2.Maintain Advisory portion of Silverpop database for mass client mailings. (i.e. creating templates)
3.Create and maintain client surveys in survey tool
4.Send CPE credits following webcast events.
5.New User creation/Existing user updates in Salesforce.com, Advisory Workbench.
6.Ensure all client databases are kept updated, including Salesforce.com, Advisory Workbench, and Inquiry Tool (i.e. adding deliverables when a new BON is issued)
7.Create and maintain Member Profiles
8.Support monitoring of the Advisory mailbox
9.Remain current and knowledgeable on all Advisory program offerings and Advisor staff competencies to align Advisory resources with client needs.
1.Be viewed as an expert in balancing workload and prioritization.
2.Communicate effectively over the phone with Advisory team and through conducting of Webcasts.
3.Develop effective written communications on a consistent basis.
4.Work collaboratively with the Advisory team, ask appropriate questions, seek proper understanding.
5.Achieve proficiency in client management tools (Salesforce.com, Advisory Workbench, Inquiry Tool, etc.).
Business / Personal management:
1.Maintain compliance with all firm policies and procedures (e.g. time reporting, PMP Processes).
2.Execute on professional development goals (e.g. skills development, capability expansion).
3.Achieve mastery in problem solving and troubleshooting skills.
4.Regularly seeks and contributes expertise/insight within the Account Management team, facilitating exchange of ideas and application of best practices.
Salary: Not Disclosed by Recruiter
Industry: KPO / Research / Analytics
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Outside Consultant
Role: Outside Consultant
Client InteractionClient ManagementClient Handlingclient relationshipcustomer serviceCustomer HandlingCustomer Service / Operations
A Graduate with 0-3 years of overall experience in research, client relationship management, MIS or related industry
Excellent MS-office skills (MS-Word, PowerPoint & Excel)
Command over written and verbal English skills
Willingness and Aptitude towards client relationship management
Willingness to sign a Service Agreement for 30 months
Education:UG -Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
The Hackett Group (NASDAQ: HCKT), a global strategic business advisory, operations consulting and finance strategy firm, is a leader in business best practices, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice. Utilizing best practices and implementation insights from more than 10,000 benchmarking studies, executives use The Hackett Group’s empirically-based approach to quickly define and implement initiatives that enable world-class performance. Through its REL group, The Hackett Group offers working capital solutions focused on delivering significant cash flow improvements. Through its Archstone Consulting group, The Hackett Group offers Strategy & Operations consulting services in the Consumer and Industrial Products, Pharmaceutical, Manufacturing, and Financial Services industry sectors. Through its Hackett Technology Solutions group, The Hackett Group offers business application consulting services that help maximize returns on IT investments. The Hackett Group has completed benchmark studies with over 3,500 major corporations and government agencies, including 93% of the Dow Jones Industrials, 83% of the Fortune 100, 87% of the DAX 30 and 48% of the FTSE 100. Founded in 1991, The Hackett Group was acquired by Answerthink, Inc. in 1997. Answerthink was renamed The Hackett Group, Inc. in 2008. The Hackett Group has global offices in the United States, Europe and Asia/Pacific and is publicly traded on the NASDAQ as HCKT. Hackett Client Indices Hackett extends services to 84% of the Fortune 100 97% of the Dow Jones Industrials 88% of the Dow Jones Global Titans 49% of the FTSE 100 80% of the DAX 30
Recruiter Name:Poojita Pragada
Contact Company:Hackett Group (India) Limited
Reference Id:Adv_Accts Co