Saturday , November 26 2016
Home / Jobs / Analyst – Finance & Accounts

Analyst – Finance & Accounts

3d illustration looks people in golden colors.
3d illustration looks people in golden colors.

Job Description

Job Title : Accounts Rec Analyst

Role Overview :

The duties of AR Analyst include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.

Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization

Role Responsibilities :

Adhere to Collection tool strategy and work flow management goals

Ensure 100% ledger coverage & accurate problem coding in timely manner

Daily Call Targets to be met

Timely penetration of disputes

Provide accurate weekly/monthly/quarterly projections against collector goals

SLA adherence on mailbox, voicemail, follow ups closure

Candidate requirement :

Should have 3 years AR/ OTC experience

Sound knowledge of B2B Collection

Should be open to work in night shifts in a 24×7 environment.

Should have excellent communication skills in English.

Should be open to relocate to Hyderabad

Should be able to work collaboratively with diverse teams

Detail oriented with the ability to maintain a high level of quality

Ability to multitask and meet deadlines in a fast-paced dynamic environment

Good knowledge of MS Excel & MS Office

Educational Qualification :

Graduate in any stream. (10 2 3)

Preferences :

Telephone etiquette skills and ability to articulate and simplify customer issues and solution.

Complex problem solving skills.

Active listening & negotiation skills

3 years of relevant experience in Collections/Customer service Domain

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Keyskills
customer service
collections
customer care
ar english
ms office
coding
otc
payments
monitoring

Desired Candidate Profile
Education-
UG: B.Com – Commerce
PG:Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Job Title : Accounts Rec Analyst

Role Overview :

The duties of AR Analyst include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.

Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization

Role Responsibilities :

Adhere to Collection tool strategy and work flow management goals

Ensure 100% ledger coverage & accurate problem coding in timely manner

Daily Call Targets to be met

Timely penetration of disputes

Provide accurate weekly/monthly/quarterly projections against collector goals

SLA adherence on mailbox, voicemail, follow ups closure

Candidate requirement :

Should have 3 years AR/ OTC experience

Sound knowledge of B2B Collection

Should be open to work in night shifts in a 24×7 environment.

Should have excellent communication skills in English.

Should be open to relocate to Hyderabad

Should be able to work collaboratively with diverse teams

Detail oriented with the ability to maintain a high level of quality

Ability to multitask and meet deadlines in a fast-paced dynamic environment

Good knowledge of MS Excel & MS Office

Educational Qualification :

Graduate in any stream. (10 2 3)

Preferences :

Telephone etiquette skills and ability to articulate and simplify customer issues and solution.

Complex problem solving skills.

Active listening & negotiation skills

3 years of relevant experience in Collections/Customer service Domain

Company Profile:
Dell
For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether theyre at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

View Contact Details:
Recruiter Name:HR
Reference Id:15001440